Return Eligibility
We accept return or exchange requests within 7 days of delivery under limited conditions.
Items must be:
- Unworn
- Unwashed
- In original condition
- With all original tags attached
Returns We Do Not Accept
We do not accept returns, refunds, or exchanges for:
- Wrong size ordered by the customer
- Change of mind after purchase
We strongly recommend reviewing size charts and product descriptions carefully before ordering.
When Refunds or Replacements Are Issued
Refunds or replacements are only issued in the following cases:
- The product arrives damaged
- The package is missing or confirmed lost
- You received the wrong product
- You received the wrong size due to our error
Wrong Product or Wrong Size Sent
If we sent the wrong product or wrong size, you will be offered one of the following options:
- A refund, or
- A replacement product
In all cases, the original item must be returned to us before a refund is processed or a replacement is sent.
Lost Packages
If the courier confirms that your package was lost in transit, Kimbap Gang will replace the product at no additional cost, subject to availability.
If the item is no longer available, we may offer a comparable replacement or store credit.
How to Initiate a Return
To initiate a return or exchange, please contact us and follow the instructions under Refunds, Returns & Exchanges. Our team will guide you through the next steps.
Return Shipping Costs
We cover the cost of return shipping for eligible returns if the mistake was ours.
However, If a package is returned to our warehouse due to:
- An incorrect or incomplete address
- Failed delivery attempts
- Unpaid customs or duties
The customer is responsible for re-shipping costs. All return shipments must use a trackable shipping service, as we cannot guarantee receipt without tracking.
Processing Time
Once we receive and inspect your returned item, refunds or replacements will be processed within a reasonable timeframe. Processing times may vary depending on payment provider and location.
Final Notes
- Items returned without approval may be rejected
- Refunds are issued to the original payment method unless otherwise stated
Store credit, where applicable, has no cash value and is non-transferable.